Effective Date: 01 Dec, 2024
We are committed to protecting the privacy of our customers, users, and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with applicable international data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services. The information we collect may include:
- Personal Information: Name, email address, phone number, billing and shipping address, payment information, and any other details provided when you make a purchase or inquiry.
- Non-Personal Information: Browser type, device information, IP address, cookies, and usage data collected automatically when you interact with our website.
- Communication Data: Emails, messages, and other interactions through our contact forms, chat, or customer support.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- Service Delivery: To process orders, manage accounts, and provide customer support.
- Communication: To send you updates, order confirmations, marketing materials, or respond to your inquiries
- Improvement: To analyze how our website is used and to improve our products, services, and customer experience.
- Legal Compliance: To comply with legal obligations, resolve disputes, or enforce our terms and conditions.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website traffic, and serve targeted advertisements. You can manage cookie preferences through your browser settings.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners, including:
- Service Providers: Third-party vendors who assist with payment processing, delivery, IT support, or marketing services.
- Legal Authorities: If required by law or in connection with legal proceedings, we may disclose your information to law enforcement or regulatory bodies.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owners.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. However, no online system can be 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Correct inaccuracies in your personal information.
- Deletion: Request the deletion of your personal data.
- Opt-out: Unsubscribe from marketing communications.
- Data Portability: Request a copy of your data in a commonly used format.
To exercise your rights, please contact us at support@pilottools.in.
7. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will take steps to delete it.
8. International Data Transfers
Your information may be transferred to and stored on servers located outside your country of residence. We ensure that such data transfers comply with applicable privacy regulations, including implementing standard contractual clauses or similar mechanisms.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the "Effective Date" at the top of the policy. We encourage you to review this page regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@pilottools.in.
By using our website, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Pilot Tools with your information.