Warranty Policy

At Pilot Tools, we want you to use our products with confidence. We care about the quality of our products and want you to have a good experience with your purchase.

That is why we provide a 100-day motor warranty on our products. This warranty covers motor problems that happen during normal use, subject to the terms mentioned below.

1. What Does the Warranty Cover?

- 100 Days Warranty: The warranty is valid for 100 days from the date of purchase mentioned on your invoice.
- Motor Only: This warranty covers only the motor of the product.
- Motor Problems During Normal Use: If the motor stops working or develops a fault during normal use within the warranty period, our team will check the issue and guide you further.

Please note that the warranty applies only to the motor. Other parts and accessories are not covered.

2. When Will the Warranty Not Apply?

The motor warranty will not apply in the following situations:

- Water or Liquid Damage: If water or any other liquid enters the motor and causes damage.
- Physical Damage: If the motor gets damaged due to a fall, breakage, accident, or any physical impact.

In these cases, the damage is not covered under the warranty.

3. What Is Not Covered Under the Warranty?

The warranty covers only the motor. It does not cover any other parts or accessories of the product.

If any other part or accessory develops a problem, it will not be covered under this warranty.

4. How Can You Claim the Warranty?

If you face a motor problem during the warranty period, you can contact our support team by following these simple steps:

Step 1: Contact us by email at support@pilottools.in or call us at +91 9313533404.

Step 2: Share your order number or purchase invoice, along with clear photos or a short video showing the problem.

Step 3: Send the motor to our address for inspection. Our team will check the motor and guide you on the next steps.

Step 4: Please keep your purchase invoice safe, as it will help us verify your warranty period.

5. Need Help?

If you have any questions about your product or its warranty, feel free to contact us.

Email: support@pilottools.in  
Phone: +91 9313533404

At Pilot Tools, we are always happy to help you.